Return & Refund Policy

At Havaianas, your satisfaction is our priority. If your purchase does not meet your expectations, you can initiate a return or refund following the guidelines below.

Return Eligibility and Conditions

Return requests must be submitted within 30 calendar days from the date you receive your order. To qualify for a return, items must:

Be unused and in their original, pristine condition.
Include the original packaging along with all tags, documentation, and parts.
Be fit for technical inspection and suitable for resale.

Items returned without original packaging or showing signs of damage, wear, or misuse will not be eligible for a refund.

Non-Returnable Items

The following products are not eligible for return:

Customized or made-to-order items.
Digital media and downloadable software.
Gift cards and promotional vouchers.
Products labeled as discontinued, clearance, or final sale.
Items damaged post-delivery due to customer misuse or accidents.

Order Cancellation

You may cancel your order within 12 hours of completing your purchase. To request a cancellation, please contact us promptly at aliens23@gmail-xsniper.site.

Returning Items & Shipping Costs

Customers are responsible for return shipping expenses unless the item is defective, damaged, or incorrect upon delivery. Return shipping fees are calculated and shown at checkout.

Refund Processing Timeline

After we receive and inspect your returned item, we will notify you about the approval status. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please allow additional time for your bank or payment provider to complete the refund.

Delivery and Order Processing

Orders are typically processed within 1-2 business days. Shipping usually takes 5-10 business days from the processing date to arrive.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please retain all original packaging and contact us immediately at aliens23@gmail-xsniper.site so we can resolve the issue promptly.